Refund Policy
Last Updated: April 20, 2024
STORGE (“we”, “us”, or “our”) is committed to ensuring customer satisfaction and takes measures to provide high-quality products and services. Due to the nature of our products, which are imported on demand and originate from Brazil, it is essential for us to establish a comprehensive refund policy to address any eventualities that may arise.
Refunds and Returns
- Refunds in Case of Defects or Damages: If you receive a product that has manufacturing defects or sustains damages during shipping, please contact us immediately through our support channel at
[email protected]. Our team will assess the reported issue, and if confirmed, we will offer the following options:- Full Refund: In cases of substantial defects that affect the integrity or functionality of the product, we will provide a full refund of the amount paid.
- Partial Refund: If only a portion of the product is damaged or defective, we may offer a partial refund equivalent to the affected part.
- Product Replacement: Where feasible and available, we will offer the option to replace the damaged or defective product with an identical item at no additional cost to the customer.
- Refund Processing: The refund of the amount paid will be processed once the issue is confirmed. This confirmation process may take from 1 to 90 days, depending on the nature of the reported problem and the need for detailed assessment. Upon confirmation, we will make every effort to ensure that the refund is processed as promptly as possible.
- Required Evidence: To process any refund or replacement request, we may request photographic evidence or additional documentation to substantiate the reported problem. This will assist us in the swift and accurate evaluation of the situation, enabling us to take appropriate measures to resolve the issue.
Exclusion of Returns
Please note that, due to the nature of our products being imported on demand and import regulations, we cannot accept returns or exchanges for reasons unrelated to defects or damages.
Contact
To initiate the refund process or report any issues with your order, please contact us through our dedicated email address: [email protected]. Our customer service team is ready to assist and address any concerns you may have.